Privacy Policy

Heart of Gold Academy Ltd

Introduction

Heart of Gold Academy Ltd is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your data when you use our website, contact us, book training, purchase documents or engage with our services.

We are registered in England and Wales as Heart of Gold Academy Ltd, company number 16848073.

Website: heartofgoldacademy.co.uk
Contact email for privacy and data requests: support@heartofgoldacademy.co.uk

Who We Are

Heart of Gold Academy Ltd provides training, consultancy, workshops, digital documents and resources for adult social care providers, professionals and organisations across England and Wales.

For the purposes of data protection law, Heart of Gold Academy Ltd is the data controller.

The person responsible for data protection is:
Director: Rahisah Arfat

What Information We Collect

We may collect and process the following personal information:

• Full name
• Organisation or service name
• Email address
• Phone number
• Enquiry details and messages
• Booking and training information
• Purchase details for documents or services
• Communication records
• Technical data such as IP address, browser type and device information

How We Collect Information

We collect information when you:

• Complete an enquiry or contact form
• Book training or consultancy
• Purchase document packages
• Request resources or downloads
• Communicate with us by email
• Use our website

Our website is built using Shopify, which securely processes form submissions and transactions on our behalf.

How We Use Your Information

We use your information to:

• Respond to enquiries and requests
• Provide training, consultancy and support services
• Process bookings and payments
• Deliver digital documents and resources
• Send confirmations, updates and service related communications
• Improve our services and website functionality
• Meet legal and regulatory requirements

We only use your data where we have a lawful basis to do so.

Lawful Basis for Processing

We process personal data under the following lawful bases:

• Performance of a contract
• Legitimate interests in delivering and improving our services
• Legal obligations
• Consent, where required

Sharing Your Information

We do not sell or rent your personal data. We may share information with trusted third parties where necessary, including:

• Shopify, for website hosting and transactions
• Email service providers
• Online meeting platforms such as Zoom or Microsoft Teams

All third parties are required to handle your data securely and in line with data protection law.

How We Store and Protect Your Data

Your data is stored securely using reputable systems and platforms with appropriate technical and organisational safeguards in place. Access to personal data is limited to authorised personnel only. We retain data only for as long as necessary to fulfil its purpose or meet legal requirements.

Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data where applicable
• Restrict or object to processing
• Request data portability
• Withdraw consent where consent has been given

To exercise any of these rights, contact us at: support@heartofgoldacademy.co.uk

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience and monitor website performance. You can manage cookie preferences through your browser settings.

Third Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or how we operate. The latest version will always be published on our website.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Heart of Gold Academy Ltd
Email: support@heartofgoldacademy.co.uk
Website: heartofgoldacademy.co.uk