RAISING CARE
STANDARDS WITH

EXPERT-LED
TRAINING

CQC-aligned programmes for carers, nurses, support workers and
managers who want to deliver outstanding care

ELEVATE YOUR CARE
STANDARDS

TRAINING
PROGRAMMES

CQC-aligned clinical, mandatory and specialist courses for care teams

Book Training

On-site, virtual or blended sessions at times that work for your rota

CONSULTANCY

Support with governance, documentation and quality improvement frameworks and systems

POLICIES AND PROCEDURES

We provide professionally developed Policies and Procedures tailored to the regulatory, operational

DOCUMENT PACKAGES

Ready-to-use policies, templates and audits to support compliance

Learn
LEARN
Improve
IMPROVE
Excel
EXCEL
Support Support

WHO WE TRAIN

Heart of Gold Academy supports providers and teams across adult social care,
from new starters to experienced clinical staff

Care Providers
CARE PROVIDERS
AND SERVICES
Domiciliary care, supported living, residential and complex-care providers seeking consistent, CQC-ready training.
Carers & Support Workers
CARERS AND SUPPORT
WORKERS
Frontline staff who want clear, practical guidance they can apply immediately in people's homes or services.
Nurses & Clinical Teams
NURSES AND
CLINICAL TEAMS
Registered nurses, clinical leads and complex-care teams needing training, competencies and delegation support.
Leaders & Managers
LEADERS AND
MANAGERS
Registered Managers, Team Leaders and Individuals responsible for governance, supervision and quality assurance.
Whether you are setting up a new service or refreshing an established team,
we tailor training to your setting, staff mix and client group

FLEXIBLE TRAINING
FOR YOUR SERVICE

Choose the delivery style that works best for your staff,
your rota and the people you support

On-site training icon

ON-SITE TRAINING

We come to you, delivering training in your service using real scenarios, equipment and documentation.

  • Ideal for whole-team sessions
  • Adapted to your policies and procedures
  • Practical skills and competency sign-offs available
Training centre icon

TRAINING AT OUR CENTRE

Your team comes to us, with training delivered at our Heart of Gold Academy training centre.

  • Professional training environment with all equipment provided
  • Ideal for small groups or mixed teams
  • Hands-on practice with dedicated trainer support
Virtual sessions icon

VIRTUAL SESSIONS

Live, interactive training delivered via Zoom or Teams for individuals and smaller groups.

  • Suitable for remote or geographically spread teams
  • Breakout discussions and real-time Q&A
  • Digital resources and certificates provided

All formats include clear learning outcomes, attendance records and
certificates for your training files.

QUALITY YOU
CAN TRUST
COMPLIANCE
YOU CAN EVIDENCE

Every programme is designed with inspection in mind, so your staff feel confident and your paperwork stands up to scrutiny

LEARN MORE ABOUT OUR APPROACH

CQC-Aligned
Content

Training mapped to the CQC Single Assessment Framework, Fundamental Standards and Regulated Activities Regulations.

Clinically
Robust

Written and delivered by registered nurses and experienced sector specialists with current practice.

Competency
Focused

Clear skills checklists, observation opportunities and optional sign-offs to evidence competence.

Inspection
Ready Records

Attendance logs, certificates and supporting documents arranged so you can demonstrate training easily during inspections.

WHY CHOOSE
HEART OF GOLD ACADEMY

Care providers have many options when it comes to training. What sets Heart of Gold Academy apart is our balance of clinical accuracy, regulatory understanding, and genuine compassion

Care First
Care-First Approach
Every course is designed around the experience of the person receiving care, not just the task or procedure.
Real World
Real-World Scenarios
We use case studies from home care, residential and complex packages so learners can immediately apply what they learn.
Supportive Groups
Small, Supportive Groups
Sessions are interactive, paced at the right level and give space for questions, reflection and practice.
Inspection Ready
Inspection-Ready Outcomes
You leave with clear evidence of training, competency records where required and practical tools you can use straight away.
Ongoing Support
Ongoing Support
Our team is available for follow-up questions, refresher sessions and consultancy if you need help embedding changes.
Our goal is simple. To deliver training that genuinely improves care practice.

MEET THE TRAINERS

Our programmes are delivered by qualified clinicians and educators who understand both frontline care and inspection pressures

RAHISAH ARFAT

Director and Lead Educator

Rahisah Arfat leads training delivery at Heart of Gold Academy, bringing strong expertise in health and social care leadership, governance, and workforce development. She ensures all training aligns with current legislation, CQC expectations, and best practice, with a clear focus on safe care, compliance, and continuous improvement.

ALISHA IMRAN

Care Trainer

Alisha Imran is a Care Trainer at Heart of Gold Academy, bringing extensive frontline experience from domiciliary and complex care settings. She specialises in delivering clear, practical training that supports carers to apply learning confidently in real care environments.

Leanne

NADIA RIZWAN

Mandatory and Foundation Skills Trainer

Nadia Rizwan delivers mandatory and foundation skills training at Heart of Gold Academy. She supports care teams to build essential knowledge and competence required for safe, effective, and person centred care delivery.

SHANEEDA ARFAT

Complex Needs Trainer

Shaneeda Arfat is a Complex Needs Trainer at Heart of Gold Academy, specialising in high dependency and complex care packages. Her work focuses on supporting carers to develop the skills, confidence, and understanding required to safely support individuals with complex health, physical, and behavioural needs.

All trainers hold relevant teaching or assessing qualifications and maintain up-to-date practice.

SIMPLE BOOKING
CLEAR NEXT STEPS

We make arranging training straightforward and responsive

TELL US WHAT
YOU NEED

1

Complete a quick enquiry form with
your courses, number of learners and
preferred dates.

We propose dates, delivery
format and pricing within one
working day.

2

RECEIVE YOUR
TRAINING PLAN

TRAIN, EVIDENCE,
REVIEW

3

We deliver the training, provide
certificates and records, and help
you plan future refreshers.

Start Your Enquiry

QUESTIONS WE ARE OFTEN ASKED

Here are some quick answers. More information is available on our FAQs page

1. Do you cover all Care Certificate standards?
Yes. We deliver the full Care Certificate and support embedding it into your induction and supervision processes.
2. Can you adapt training to our policies and paperwork?
Yes. We encourage providers to share their policies, care plans and risk assessments so we can weave them into the training.
3. Do you offer competency sign-offs?
Yes. For many clinical and practical courses we can observe practice, complete competency documents and provide evidence for your files.
4. Do you travel outside Greater Manchester?
Yes. We provide on-site training across the UK. Travel costs will be confirmed in your quote.

READY TO RAISE YOUR CARE STANDARDS

Speak to our team about training, consultancy, or compliance support tailored to your service