ABOUT
HEART OF GOLD ACADEMY
Heart of Gold Academy exists to raise standards across adult social care through
expert led training, governance support, and practical education.
We support care providers, clinical teams, and managers to deliver safe, person
centred, and inspection ready care. Our work focuses on building staff confidence,
strengthening compliance, and improving real world practice.
All our training and consultancy is aligned with current legislation, the Care Certificate
standards, and the CQC Single Assessment Framework.
Who We Are
Heart of Gold Academy is a specialist training and consultancy provider supporting
adult social care services across domiciliary care, residential care, and supported living.
We are led by experienced clinicians and educators who understand frontline care, leadership
responsibilities, and regulatory expectations. Our team brings practical experience
from care delivery, inspection readiness, and service improvement.
We work with providers at every stage, from new services preparing for registration to
established organisations strengthening quality, governance, and outcomes.
Mission and Vision
Mission
To support adult social care services to deliver safe, high quality, and compassionate care through training that builds confidence, strengthens compliance, and improves practice.
Vision
To be a trusted centre of excellence for care training and consultancy in the United Kingdom, supporting providers to achieve strong leadership, confident staff, and inspection ready services.
AT A GLANCE
- Expert led training delivered by qualified nurse educators
- CQC aligned content reflecting the Single Assessment Framework
- Competency focused sessions with options for sign off
- Flexible delivery including in house, face to face, virtual, and blended learning
- Suitable for home care, residential care, supported living, and complex care services
Our Team
Heart of Gold Academy is led by Rahisah Arfat and supported by a multidisciplinary team
of qualified trainers and educators
Leadership
Director and Registered Manager level oversight, ensuring quality, governance, and alignment with current regulatory requirements.
Clinical Educators
Registered nurse educators and clinicians with experience across community nursing, learning disability, safeguarding, and complex care.
Learner Support
Administrative and customer care team supporting bookings, reminders, certificates and post session follow up. Every trainer holds relevant teaching or assessing qualifications and delivers sessions that are both evidence based and grounded in real life practice.
Accreditation and Compliance
Our programmes are written in line with the Care Quality Commission Fundamental
Standards and the Health and Social Care Act 2008.
We align all content with current guidance, including Skills for Care best practice and
relevant NICE guidance. Our curriculum is reviewed regularly to ensure changes in
regulation and inspection focus are reflected in our training.
Heart of Gold Academy is working towards recognition with professional bodies including the
CPD Standards Office and Skills for Care. Updates will be published once confirmed.
We also follow GDPR and information governance best practice. Learner records and certificates
are stored securely and used only for legitimate business purposes.
Focus Areas
- Regulatory alignment, including the CQC Fundamental Standards and the Single Assessment Framework
- Standards and guidance, including the Duty of Candour, the Mental Capacity Act, and Deprivation of Liberty Safeguards
- Data protection and confidentiality, including the secure handling and storage of training records
Values and Culture
Everything we do is shaped by five core values
Compassion
Integrity
Excellence
Inclusivity
